At Zappos.com, our goal is simple: Live and deliver WOW. Twenty years ago we started as a small online retailer that only sold shoes. Today, we still sell shoes - as well as clothing, bags, accessories and more. "More" is delivering the best customer service, customer experience and company culture. Our aim is to inspire the world by demonstrating that it is possible to simultaneously bring happiness to customers, employees, suppliers, shareholders and communities in a long-term, sustainable manner. We hope that in the future people won't even realize that we started selling shoes online. Instead, they'll know that Zappos is a service that happens to sell shoes.
